“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.” - Jeff Bezos,  CEO, Amazon.com Method: Let’s Get Physical (With Services) | Co.Design

“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.”

- Jeff Bezos, 

CEO, Amazon.com

Method: Let’s Get Physical (With Services) | Co.Design

(via 2creativo)

“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.” - Jeff Bezos,  CEO, Amazon.com Method: Let’s Get Physical (With Services) | Co.Design

“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.”

- Jeff Bezos, 

CEO, Amazon.com

Method: Let’s Get Physical (With Services) | Co.Design

(via 2creativo)

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  1. groteskdesign reblogged this from 2creativo
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About / Acerca de

Grotesk is a visual communication design studio located in Barcelona addressed to editorial, interactive and corporate identity design, as well as design management and consulting on projects where a strategic use of design is considered.

Grotesk es un estudio de diseño de comunicación visual afincado en la ciudad de Barcelona el cual se especializa en proyectos editoriales, interactivos y de identidad corporativa así como en el asesoramiento, gestión y dirección de proyectos en los cuales se considere un uso estratégico del diseño.